Update for our William Hill Customers and FAQs.

While we continue to monitor the situation and keep everyone’s safety top of mind, we wanted to share some additional updates.  Wagers that have been placed on canceled events have been voided and will be refunded.  With regards to the suspended leagues, all Futures bets remain as “action” as long as a winner is declared.  We will provide more details on open bets as additional information becomes available. For any questions or additional information, please visit www.williamhill.us or contact our Customer Support Team:

Nevada

Text:  702-827-4171

Email: customersupport@williamhill.us

New Jersey

Text:  732-786-3968

Live Chat:  https://williamhill-nj.custhelp.com/app/chat/chat_launch

Email: support@nj.williamhill.us

Iowa

Text: 515-375-1035

Live Chat: https://williamhill-us.custhelp.com/app/chat/chat_launch/_icf_77/IOWA/

Email: support-IA@williamhill.us

We ask for your patience as we look to address all of your questions as quickly as we can.

FAQs

Q: Is the William Hill Mobile Sports app still available for wagering? 

A:  Yes. In Nevada, New Jersey and Iowa we currently are offering wagers on a variety of sports – including  European Soccer and more. *as of March 17th, 2020.

Q: What is the status of my impacted futures bets?

A: Wagers that have been placed or canceled events have been voided and will be refunded.

With regards to the suspended leagues, all Futures bets remain as “action” as long as a winner is declared.  We will provide more details on open bets as additional information becomes available.

For NBA bets, all futures (Championship, Conference and Divisions) are still action. Only if the season is fully canceled will these bets be refunded. For regular season win totals, teams must play at least 80 regular season games for action. If teams do not reach that threshold, then those bets will be refunded. For MVP and Rookie of the Year Futures, if those awards are given out at any time, those bets are action.*

For NHL bets, all futures (Championship, Conference and Divisions) are still action. Only if the season is fully canceled will these bets be refunded. For regular season points totals, teams must play at least 80 regular season games for action. If teams do not reach that threshold, then those bets will be refunded.*

For Golf, The Players Championship has been canceled and all bets on it will be refunded. With The Masters being postponed, all futures wagers remain live as long as action is completed within 7 days of the start of the tournament.

For Baseball, all futures are still action. For regular season wins for baseball, teams must play at least 160 regular season games for action. If teams do not reach that threshold, then those bets will be refunded. The regular season statistical props are still action as there is no minimum game requirement for action.*

For Soccer, Euro 2020 futures for soccer will be refunded.

For Tennis, Wimbledon wagers will be refunded refunded, as well as the four exact majors props.

For Horse Racing, 2020 Kentucky Derby futures are still action even though it was moved to September 5th

For Chess Candidates Cup Round 8 matches: The tournament has been postponed before the start of Round 8 and it will be continued at a later date. For those wishing to void their bets on the Round 8 matches you are free to do so. Please contact Customer Support in Nevada.

*If any Futures bet is placed on or after March 13th then bets will remain action regardless of cancellations.

If you have any questions about specific wagers, please do not hesitate to call our Customer Support Team at 855.754.1200.

Q: What sports/events are available for betting?

A: For an updated wagering menu, please visit https://www.williamhill.us/wagering-menu/

For more information about the sports being offered visit https://www.williamhill.us/what-sports-can-you-bet-on-right-now-with-william-hill/

Q: How do I mail in my winning or voided futures wagers (physical tickets) to receive a check?

A: Bets placed at a William Hill Sports Book in Nevada, Iowa or New Jersey:

Mail Pay Address: P.O. Box 400070 • Las Vegas, NV 89140-0070

When collecting winning tickets by registered mail, please make a copy of your ticket and take note of the ticket number.  You will need to write “Mail Pay” on both sides of ticket.  Enclose a self-addressed, stamped envelope (a $2 administrative fee will be charged if a self-addressed stamped envelope is not included) and include the following information (please print):

Name:______________________

Address:___________________-

City____________________State:________Zip:________

Phone(____)_________________

Email:_________________________

Please allow 10 business days for processing.

A: Bets placed at the William Hill Sports Book at Tropicana Evansville:

Mail Pay Address: 421 NW Riverside Drive • Evansville, IN 47708

Please check our ticket for accuracy before leaving the window. Tickets are valid for 365 days from the date of the event. Please read all posted house rules. Management assumes no responsibility for lost or stolen tickets. When collecting winning tickets by registered mail, make a copy of your ticket and take note of the ticket number. Write “Mail Pay” on both sides of the ticket. Enclose a copy of valid identification and self-addressed stamped envelope (a $2 administrative fee will be charged if a self-addressed stamped envelope is not included) and complete the following information (please print): Please allow 10 business days for processing.

A: Bets placed at the William Hill Sports Book at Mountaineer Casino:

Mail Pay Address: P.O. Box 358 • Chester, West Virginia 26034 • 855-754-1200   

Please check your ticket for accuracy before leaving the window. Tickets are valid for one (1) year from the date of the event. Please read all posted house rules. Management assumes no responsibility for lost or stolen tickets. When collecting winning tickets by registered mail, make a copy of your ticket and take note of the ticket number. Write “Mail Pay” on both sides of the ticket. Enclose a copy of MCRR approved identification and a self- addressed, stamped envelope (a $2 administrative fee will be charged if a self-addressed stamped envelope is not included) and complete the following information (please print): Please allow 10 days for processing.

Q: Where can I deposit or withdraw funds on my William Hill Nevada Mobile Sports app?

A: Nevada Mobile Sports account customers may still deposit electronically through William Hill Priority Access . For withdrawals, you may also use William Hill Priority Access or request a check that can either be mailed or picked-up in person on designated days from our Las Vegas office. To request a check, please e-mail us at customersupport@williamhill.us for instructions.

Q: How do I request a check? What do I need to provide when requesting a check? 

To request a check please send the following information via email to the email address listed below:

-Your Account number/email address

-How much you want to withdraw

-A picture of your valid government issued ID

-A recent utility bill or bank statement which shows your mailing address

Nevada Email: customersupport@williamhill.us

New Jersey Email: support@nj.williamhill.us

Iowa Email: support-IA@williamhill.us

For a complete list of all William Hill Sports Books and their hours of operation, please select your state below:

For Florida – https://www.williamhill.com/us/fl/#find_a_location

For Indiana – https://www.williamhill.com/us/in/#find_a_location

For Iowa – https://www.williamhill.com/us/ia/#find_a_location

For Mississippi – https://www.williamhill.com/us/ms/#find_a_location

For Nevada –  https://www.williamhill.com/us/nv/#find_a_location

For New Jersey – https://www.williamhill.com/us/nj/#find_a_location

For New Mexico – https://www.williamhill.com/us/nm/#find_a_location

For Rhode Island – https://www.williamhill.com/us/ri/#find_a_location

For Bahamas – https://www.williamhill.com/us/bs/#find_a_location

For West Virginia – https://www.williamhill.com/us/wv/#find_a_location