William Hill Acquisition of Select Assets of CG Technology (formerly Cantor Gaming) FAQ’s

FAQs regarding the William Hill acquisition of CG Sports Books


Q: With regards to wagers that I made at a physical CG Sports Book at the Venetian/Palazzo, Cosmopolitan, and Silverton,  am I
still able to cash in any previous winning betting slips and any future winning tickets? 

A: You may cash any previous winners or any future winning 
tickets at the same Sports Book location where you initially placed the wager
per the terms on the back of your winning ticket (if the location is currently open) or you may mail the winning ticket before its expiration date, along with a self-addressed stamped envelope to:

American Wagering, Inc.
6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118                                                                                                         

Q: With regards to wagers that I made at a physical CG Sports Book at the Hard Rock Las Vegas, Tropicana Las Vegas, and the Palms Casino am I still able to cash in any previous winning betting slips and any future winning tickets? 

A: Yes.  You must mail your winning tickets before its expiration date, along with a self-addressed stamped envelope, to:

CG Technology Pay Department
2575 S. Highland Drive
Las Vegas, NV 89109

With regards to Tropicana Las Vegas, the William Hill Sports Book is currently planning to open along with the resort on Thursday, September 17, 2020.  Once opened, any non-expired previous winners or any future winning tickets placed at the Tropicana Las Vegas can be redeemed at the William Hill Sports Book inside the Tropicana Las Vegas.

Q: What if I already had both a CG Sportsbook Mobile account and a William Hill Nevada Mobile Sports account in good standing? What account number will I keep and what will happen to any open bets?

A: If you have a William Hill Nevada Mobile Sports account in good standing, your William Hill Nevada Mobile Sports account number and password will remain the same.  Your CG Sportsbook Mobile accounts will be closed, and your balance will be mailed to the address associated with your CG Sportsbook Mobile account. 

Any outstanding future bets placed on your CG Sportsbook Mobile account will remain “action” but will not be transferred over. You will receive a letter listing your future bets outstanding.  Once the future event concludes, any winning wagers will be mailed as a check to the address associated with your CG Sportsbook Mobile account.

If you would like to change or confirm the address or e-mail address associated with your CG Sportsbook Mobile account, please contact the Customer Support team at customersupport@williamhill.us

Q: What if I previously had a CG Sportsbook Mobile account but never had a William Hill Nevada Mobile Sports account?

A: If you have never previously signed up for a William Hill Nevada account, a new William Hill Nevada Mobile Sports account may be created on your behalf and your new account information will be e-mailed to your e-mail address on file.  If a new William Hill Nevada Mobile Sports account is created for you, all your CG Sportsbook Mobile accounts will be closed, and your balance will be transferred to your new William Hill Nevada Mobile Sports account.

Any outstanding future bets placed on your CG Sportsbook Mobile account will remain “action” but will not be transferred over. You will receive a letter listing your future bets outstanding.  Once the future event concludes, any winning wagers will be added to the balance of your newly created William Hill Nevada Mobile Sports account. If you would like to change or confirm the address or e-mail address associated with your CG Sportsbook Mobile account, please contact the Customer Support team at customersupport@williamhill.us

Q: How do I download the William Hill Nevada Mobile Sports app?

A: You can download the William Hill Nevada Mobile Sports app by going to www.williamhill.com/us/NV on your Smartphone or Tablet.

Q: Is there a promotional bonus opportunity to customers that receive a new William Hill Nevada Mobile Sports account?

A: If you have never previously created a William Hill Nevada Mobile account and a new account is automatically created for you, your new account may be eligible for the William Hill “Bet $50, Get $50” promotion.  Upon you making $50 in total wagers with your new William Hill Nevada Mobile Sports account, a $50 cash bonus will be added within 7 days. 

Additional details about the promotion will be e-mailed to your e-mail address on file.  If you would like to change or confirm the address or e-mail address associated with your CG Sportsbook Mobile account, please contact the Customer Support team at customersupport@williamhill.us

Q: I do not remember my CG account details – do I still need these for any reason?

A: If you have forgotten your account number or need any additional information specific to your account, please text the William Hill Customer Support team at 702-827-4171 or e-mail at customersupport@williamhill.us The William Hill Customer Support team can answer any questions you may have regarding your CG Sportsbook Mobile account details.

Q: I did not previously have a William Hill Nevada Mobile Sports account.  However, I did previously have a CG Sportsbook Mobile account but have not received any information about my new William Hill Nevada Mobile Sports account.  Who can I contact to check on the status of my account and make sure all my contact information is up to date?

A: If you have not received any communications from us prior to September 5, 2020, please text the William Hill Customer Support team at 702-827-4171 or e-mail at customersupport@williamhill.us to inquire about the status of your account.  We may have had out of date contact information for you or might need a copy of a valid ID or other information to complete the activation of your new William Hill Nevada Mobile Sports account.

Q: I did not previously have a William Hill Nevada Mobile Sports account and received my new account number.  Why do I need to create a new password?

A: For the safety of your new William Hill Nevada Mobile Sports account, you will be required to create a new password to log into your William Hill Nevada Mobile Sports app.  Please click the “Forgot?” password prompt on the front screen of the William Hill Nevada Mobile Sports app and it will provide you with the steps on how to reset your password by using the email address associated to your account. When you log in to your newly created William Hill account you will be required to accept our William Hill Nevada Terms & Conditions prior to placing your first wager.

Click here for quick and easy steps to reset your forgotten William Hill Nevada Mobile Sports Account Password.

Q: I have a question about my open futures bets or the balance that was transferred over to my William Hill Nevada Mobile Sports account. Who can I talk to?

A: If you have any questions regarding your future bets or account balance, please text the William Hill Customer Support team at 702-827-4171 or e-mail at customersupport@williamhill.us

Q: I have not previously had a William Hill Nevada Mobile Sports account, but I do have a William Hill mobile account in good standing in Europe, Iowa, or New Jersey.  Will a new William Nevada Mobile Sports account be created for me in place of my CG Sportsbook Mobile account?

A: You may have a new William Hill Nevada Mobile Sports account created for you and we will contact you via e-mail, text, and direct mail your new account number immediately following the account being activated.

Q: How do I deposit funds onto my new William Hill Nevada Mobile Sports account?

A:  While in Nevada, you may deposit funds with cash by visiting any of our 100+ William Hill Nevada Full-Service Sports Book locations, William Hill Sports Book Kiosk locations, William Hill Mobile Deposit Hot Spot locations, or any of the 200+ Pay Near Me locations (7-Eleven, CVS, and Family Dollar).   You can also fund electronically with a Debit Card, PayPal, or Online Bank Account by using William Hill Priority Access.

Please click here for all the William Hill Nevada deposing options that are currently available.

Q: How do I withdraw funds from my William Hill Nevada Mobile Sports account?

A: You may withdraw funds by visiting any of our William Hill Full-Service Sports Book locations electronically through William Hill Priority Access or by texting the William Hill Customer Support team at 702-827-4171 or e-mailing  at customersupport@williamhill.us to request a check to be sent to your residence.

Q: Can I link my credit or debit card to my William Hill Nevada Mobile Sports account?

A: Yes, you may link a credit or debit card to your new William Hill Nevada Mobile Sports account.  Please click here for more details.

Q: What happened to my Rewards Points (comps) previously earned through Pari-Mutuel wagers at Venetian/Palazzo, Cosmopolitan, Silverton, Tropicana Las Vegas, and the Palms Casino?

A: Please e-mail Steve Alford, William Hill US Director of Racing Operations, at  salford@williamhill.us to learn if you are eligible for a William Hill Nevada Rewards Club account and how you can transfer CG Technology Pari-Mutuel Rewards Points (comps).  All Pari-Mutuel Rewards Points (comps) transfer requests must be received prior to August 31, 2021.

Q: Can I earn Rewards when wagering with William Hill Nevada Race & Sports Books and on the William Hill Nevada Mobile Sports account?

A: Details about the William Hill Nevada Rewards Club can be found by clicking here

William Hill Nevada Mobile Sports account customers can currently earn CASH Back on qualifying wagers by enrolling into the 2020 William Hill Nevada Fall Rewards promotion.

The best way to learn about all of William Hill’s Nevada promotional offerings is by making sure that you have a good e-mail address associated to your account.  If you would like to change or confirm the address or e-mail address associated with your CG Sportsbook Mobile account, please contact the Customer Support team at customersupport@williamhill.us

Last Updated on September 3, 2020

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, WILLIAM HILL MAY TERMINATE THIS AGREEMENT WITH OR WITHOUT NOTICE IF ILLINOIS EXECUTIVE ORDER 2020-41 EXPIRES, IS TERMINATED, ENDED OR WITHDRAWN, OR HELD INVALID.  

Executive Order 2020-41 states in pertinent part that “During the duration of the Gubernatorial Disaster Proclamations, the provisions in the Sports Wagering Act, 230 ILCS 45/25-30(f), 25-35(f), and 25-40(i) requiring in-person creation of a sports wagering account at a facility authorized pursuant to the Act in order to participate in sports wagering offered over the internet or through a mobile application, are suspended.”    

IF YOU DO NOT AGREE WITH THIS AGREEMENT (OR ARE NOT AUTHORIZED TO DO SO) YOU MAY NOT JOIN THE WHAP.