IOWA FAQ – NEW ACCOUNT

Where can I sign up?
At any William Hill full-service sports book in Iowa. Click here for a list.

What kind of device and service do I need?
The William Hill Mobile Sports app can be used on any iPhone, iPad, Android phone or Android tablet.

How do I put money in my account?
Cash deposits can be made at all William Hill Sports Books locations throughout Iowa.

How do I get my money?
Stop at any participating Full-Service William Hill Sports Book location during operating hours and make a withdrawal. You may also email Support-IA@williamhill.us to request a check to be mailed to your address on record. 

Is there a quick way to get support?

For the quickest response please chat or send a text:

Live Chat: https://williamhill-us.custhelp.com/app/chat/chat_launch/_icf_77/IOWA/

Text message: 515-375-1035  

Can I make any bet (parlay, teasers, half time InPlay)?
Yes, any type wager that you can make at a William Hill Sports Book or Kiosk can be made on your phone, including Parlay Cards and InPlay wagering.

How do I look up my account history?

On the app home screen, please press ‘Account Balance Icon’ on the top right corner of the screen and select ‘Account History.’

What do I need to get started?

A valid photo ID. You may have to fill out a Form W-9 at one of our William Hill locations.

How much do I have to deposit and how much can I wager?
Deposit any amount you want. As for betting, you can go from $2 up to the amount of the betting limit of a particular game. William Hill reserves the right to limit or refuse any wager.

Must be 21 or older to gamble. Know When To Stop Before You Start.®
Gambling Problem? Call 1-800-BETS-OFF (Iowa) or 1-800-522-4700 (National)

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, WILLIAM HILL MAY TERMINATE THIS AGREEMENT WITH OR WITHOUT NOTICE IF ILLINOIS EXECUTIVE ORDER 2020-41 EXPIRES, IS TERMINATED, ENDED OR WITHDRAWN, OR HELD INVALID.  

Executive Order 2020-41 states in pertinent part that “During the duration of the Gubernatorial Disaster Proclamations, the provisions in the Sports Wagering Act, 230 ILCS 45/25-30(f), 25-35(f), and 25-40(i) requiring in-person creation of a sports wagering account at a facility authorized pursuant to the Act in order to participate in sports wagering offered over the internet or through a mobile application, are suspended.”    

IF YOU DO NOT AGREE WITH THIS AGREEMENT (OR ARE NOT AUTHORIZED TO DO SO) YOU MAY NOT JOIN THE WHAP.