Unable to install App (Android):

If you are unable to install the app, please go to settings, security, and, enable installation of apps from sources other than the Play Store (each Android device is a little different, please call Customer Support at 855.754.1200 for assistance). Click Here to Download the Android version.

Common Answers for Mobile Application Errors

Error 102: Locked Account/Invalid Password

Please call Customer Support at 855.754.1200 for Locked Account/Invalid Password errors.

 

Common Answers for Location Failures

Error 103: Unauthorized Location for Nevada Wagering

If you receive this error, the location information that is being sent by your mobile phone indicates that are you are not located in the state of Nevada.

If you are within the state border and get this message, please call Customer Support at 855.754.1200

For an iOS device, ensure that location services are enabled. (CLICK HERE FOR MORE INFO)

For an Android device, ensure that GPS is enabled.

Open a map application and verify that your device shows you are located in the state of Nevada.

Power off your device and then power it back on. That will normally allow it to connect to closer cell towers.

Error 104: Unable to verify your location in Nevada

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:

  • If you are near the state border, please try moving further into Nevada.
  • Try power cycling your device to force your phone to connect to new cell towers.

Error 105: Insufficient accuracy to verify your location in Nevada

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:

  • If you are near the state border, please try moving further into Nevada.
  • Try power cycling your device to force your phone to connect to new cell towers.

Error 109: Our location provider cannot locate your device.

If you receive this error, your device cannot be located by your provider for one of several reasons.

iPhone (Verizon)

Please ensure the following settings are configured:

iPhone (Non Verizon)

ANDROID (Verizon)

  • Wi-Fi enabled
  • Location enabled
  • LTE – Global
    • To turn Global on for LTE, go to your phone settings
    • Click on mobile networks or more networks
    • Click on Network Mode
    • Enable the Global option
  • Each Android device is different, please contact Customer Support for assistance 855-754-1200

 Android (Non Verizon)

  • Wi-Fi enabled
  • Location enabled
  • Each Android device is different, please contact Customer Support for assistance 855-754-1200

Error 122: Recent changes to this phone number require it to be re-registered with our location provider. Please contact Customer Support.

This error can occur if you recently changed carriers, or ported your phone number. Please call Customer Support so they can clear the port on your phone number 855-754-1200

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