Responsible Gaming

When the Fun Stops. If your gambling is no longer fun, don’t wait for the problem to get worse. Contact the Nevada Council on Problem Gambling and Get Help Now or call 1-800-522-4700 to reach the 24-hour Problem Gamblers Helpline.

Limit Setting

Per, Nevada Regulation 5.170.4, Caesars Sportsbook by William Hill empowers its players by offering several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook by William Hill Limit setting capabilities are found here and are subject to jurisdictional requirements.

Self-Exclusion

In the state of Nevada, Caesars Sportsbook by William Hill customers can self-exclude from further wagering for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sports book or by mailing in a Caesars Sportsbook by William Hill Self-Exclusion form found here.

Caesars Sportsbook by William Hill’s US Self-Exclusion program will ban the requestor from all Nevada-based Caesars Sportsbook by William Hill sports books. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron’s request also includes the exclusion of all Caesars Sportsbook by William Hill privileges, including Caesars Sportsbook by William Hill Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook by William Hill owned and operated properties, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one’s Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

  • A standardized letter should be sent to The Caesars Sportsbook by William Hill Office of Self-Exclusion indicating one’s interest and intent to return to Caesars Sportsbook by William Hill Sports Books.
  • Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
  • Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
  • Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement forms to is:

Caesars Sportsbook by William Hill US Office of Responsible Gaming 6325 S. Rainbow Boulevard Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by William Hill by emailing responsiblegaming@williamhill.us, or marketing@williamhill.us, or by calling (855) 754-1200. Customers may also write to us at:

Caesars Sportsbook by William Hill
Marketing Department
6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

Copyright © 2020 American Wagering, Inc. All Rights Reserved.

If you have questions or issues installing your app, please call our Customer Support Team at 1-855-754-1200

21+ONLY. WHEN THE FUN STOPS CALL 1-800-522-4700 OR VISIT NEVADACOUNCIL.ORG


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NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, WILLIAM HILL MAY TERMINATE THIS AGREEMENT WITH OR WITHOUT NOTICE IF ILLINOIS EXECUTIVE ORDER 2020-41 EXPIRES, IS TERMINATED, ENDED OR WITHDRAWN, OR HELD INVALID.  

Executive Order 2020-41 states in pertinent part that “During the duration of the Gubernatorial Disaster Proclamations, the provisions in the Sports Wagering Act, 230 ILCS 45/25-30(f), 25-35(f), and 25-40(i) requiring in-person creation of a sports wagering account at a facility authorized pursuant to the Act in order to participate in sports wagering offered over the internet or through a mobile application, are suspended.”    

IF YOU DO NOT AGREE WITH THIS AGREEMENT (OR ARE NOT AUTHORIZED TO DO SO) YOU MAY NOT JOIN THE WHAP.